Application Systems Consultant
Job Description
The Application Systems Consultant provides expertise and work efforts focus primarily on new client implementations, acting as a liaison between Procede Software and client leads, ensuring clients are provided proper guidance on proprietary software product setup and use. As a technical expert in the features and functionality of Excede, strategically implements Excede for clients using Procede standards, industry best practices and analyzing clients’ requirements.
Why Procede? – This is what our Senior Director of Software Development has to say… watch this video
Primary Job Responsibilities
- Consults with client leadership to understand client’s business requirements through implementation process
- Analyzes Excede system capabilities and compares to client’s needs and defines objectives
- Analyzes client’s legacy data and develops technical recommendations on how data should be transferred for use in Excede
- Uses discretion and independent judgement to determine necessary system functionality and setup required
- Utilizes SQL to expedite database setups and configurations
- Designs test cases for client based on system setup and workflow
- Modifies setup for client and educates client on future modifications they will do themselves
- Ensures implementation tasks are met; resolves and tracks project issues and keeps management and client informed of project progress
- Designs and documents setup and workflow for clients and educates internal staff as needed
- Identifies tasks and necessary next steps to successfully complete implementation projects
- Consults and supports interactively with clients as they test, utilize Excede, have questions or need additional information
- Assists in developing, maintaining, and improving implementation programs, and materials
- Collaborates directly with the Deployment, Sales, Education/Training, Support, and other related departments to implement customers
- Under general supervision, implements all departments of an ECI conversion. This can include setups, mapping, conversion, go live support, add-on, integration support and post live support.
- Acts as project support and lead departmental calls for small and medium client implementation projects.
- Supports project lead and works with Project Manager to complete assigned tasks
- Ensures clients are provided proper guidance on product setup and use, supported during and immediately following live
- Independently self-manages time and tasks while proactively keeping stakeholders updated
- Handles challenges with concerns related to dealership attitude, involvement, and delays, including escalation and/or direct conflict resolution
- May also be called upon to deliver, assist with sales product demonstrations, and present material or workshops during conferences or events.
Desired Qualifications/Skills
- Strong organizational, time management, and project management skills
- Must be available to work remotely to support customer lives on occasional weekends and/or holidays
- Must be available to travel up to 25% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested. We have customers in the U.S. and Canada.
- Ability to work independently and make decisions based on sound judgment but have an understanding to know when to escalate
- Ability to understand and explain technical information to technical resources as well as non-technical users
- Must have excellent interpersonal, verbal and written communication skills, patience and flexibility
- Ability to work in a fast-paced environment and meet deadlines within stringent time constraints
- Has professional poise and comfort with leading discussions with client decision makers and end users
- Intermediate Microsoft Office Suite knowledge
- Basic knowledge of SQL and SQL Server Management Studio, including select queries and basic inserts
- Dealership or Transportation Industry knowledge a plus
- DMS implementation experience a plus
Requirements
- 1-3 years’ experience in product/software implementation or project management
- Transportation industry experience learned on the job
- Experience working with SAAS/enterprise software in a communicative approach, such as with customer service, technical support, or education a plus
- Bachelor’s degree preferred in related field, such as Computer Science or Business Administration
- Relevant work experience may be substituted
Physical Requirements
- Ability to sit and/or stand for long periods of time depending on your position and/or getting up and down through your work shift
- Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment
- Ability to lift up to 20 lbs or the weight of your baggage when travelling
- Ability to frequently lead discussions for a long period of time, and to hear and speak clearly by telephone and face-to-face
- Ability and means to travel on a flexible schedule as needed. Travel requirements may include driving for periods of time, flying to customer sites and consecutive overnight stays.
The Exciting Stuff
Benefits
- Medical, Dental and Vision
- Competitive Compensation
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 14 Paid Holidays
- Lifestyle & Wellness Reimbursement
- Retirement Plan with Company Match
- Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
- Destination office in Solana Beach, CA
- Hybrid work schedule
Location and Compensation
This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The base salary for this role ranges from $75,000 to $95,000 per year, based on factors such as education, experience, qualifications, skills, certifications, and location, etc.
In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.
Culture
We Work Hard And Play Hard; We Strive To Create a Culture That Is As Equally Challenging As It Is Fun And Rewarding! Please View Our Social Media Pages To Get a Glimpse Of Our Company Sponsored Events
Facebook: https://www.facebook.com/procedesoftwareofficial/
LinkedIn: https://www.linkedin.com/company/procede-software
We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us: https://www.procedesoftware.com/company/.
We hope you are interested in our Company and our Application Systems Consultant role and welcome anyone to apply!
Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.
