Implementation Engineer | Remote | Airstrip

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.

We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!

AirStrip is adding a Clinical Implementation Engineer to our team. In this role, you complete initial installation, configuration, and testing of all products within the AirStrip portfolio and serve as one of AirStrip’s tier 2 technical support team members, regularly engaging with customers across the healthcare landscape. You’re a skilled technical support professional with impeccable attention to detail and follow through, along with the ability to builld rapport with your team members and customers.

Please note, this position requires on-call availability for holidays and weekends, as assigned.

Day-to-day Activities Include, But Are Not Limited To

• Perform initial installation, configuration, and testing of AirStrip Generally Available software at customer sites. Complete required installation and validation checklists and documentation for new installations and upgrades
• Participate as project team member with Delivery Project Management Office for installations and work orders. Assist with determination of customer technical architecture and required work to enable Airstrip products to work safely and effectively in customer environment.
• Perform updates, upgrades, and patches to Airstrip software in place at customer sites, updating Salesforce customer server records to establish and maintain meticulous record of all installations and work performed.
• As part of the customer support organization, provide Tier 2 support to customers and partners regarding Airstrip and partner software installation and operation, as well as device validation, updating Salesforce case records when engaged for Tier 2 support in order to carefully document repaired state and actions performed and escalating to Tier 3/Development Engineering for issues that cannot be resolved or that appear to be software related.
• Provide after hours (24/7/365) installation and support as required by needs of the business.
• Engage with Airstrip Development teams to transition new software and software versions into production, including participation in testing, training, and peer mentoring in Tiers 1 & 2

Education & Experience Requirements

• Bachelor’s degree in a related field (commensurate professional experience in a similar role will be alternatively considered)
• Required Certifications: Comp TIA A+
• Preferred Certifications: Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
• 2-4 years of previous experience working in technical/server support, or related Healthcare Information Technology experience, including:
• Interacting with healthcare IT vendors and hospital IT staff on technical issues
• Experience leading, managing, or being an escalated resource for other technical staff
• 2-4 years of previous experience working with HL7 messaging standard and HL7 interfaces, & DICOM interfaces (preferred)

Required Knowledge, Skills, And Abilities

• Well-developed ability in problem solving and troubleshooting. Demonstrates critical thinking skills and ability to prioritize work.
• Strong time-management skills with the ability to transition task to task efficiently.
• Ability to function well in a team environment, including embracing cross-functional roles
• Strong conflict resolution skills and ability to drive consensus
• Proven history of self-motivation and ability to work independently
• Deep product knowledge (established or ability to learn). Ability to align customer goals with product capabilities while adhering to the established best practices for Airstrip products.
• Ability to engender trust and respect of other team members and customers as an effective escalation point for installation issues
• Excellent and precise written and oral communications.
• Strong attention to detail and accuracy

The salary range for applicable US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.

• $63,000 – $78,000 base salary.

We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.

Additional Notable US-employee Benefits Include

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life & Disability Insurance
• And more!

AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.