Platform Operations Analyst (B2B Saas / E-Commerce Administration)

Tukaiz is a marketing technology and production company that helps national brands scale their local marketing. Our proprietary B2B platform, Backstage, connects creative, data, and fulfillment so franchise and retail networks can easily order and customize marketing materials across thousands of locations.

Responsibilities

The Platform Operations Analyst is a hands-on role focused on configuring, maintaining, and troubleshooting client storefronts within our Backstage platform. You’ll manage the details that make each client’s site work – products, catalogs, user access, and permissions – ensuring our clients’ franchisees and corporate teams can find and order exactly what they need. This is a highly operational role that requires precision, consistency, and a service-oriented mindset.

What You’ll Do

1. Client Site Administration

• Configure, update, and maintain client storefronts within Backstage
• Partner with Account Executives to intake new program requirements and coordinate initial setup
• Collaborate with Data Analysts to validate files are production-ready and coordinate handoff to production teams
• Import product and catalog data from client-provided intake forms or spreadsheets
• Verify that new products are properly configured and orderable before activation
• Maintain site accuracy as products, pricing, and promotional rules evolve
• Proactively monitor site health and address configuration issues before they impact clients

2. User Access & Permissions

• Manage user setup, role assignments, and product/nav visibility for each client
• Implement permission changes (“ensure only HQ users can view this catalog”)
• Troubleshoot access or visibility issues and resolve them promptly
• Document common access patterns and permission structures for reference

3. Collaboration & Support

• Serve as the go-to platform expert for Account Management, CSRs, and client users
• Coordinate launches across Account, Creative, Data, and Production teams
• Translate client or internal requests into clear configuration updates
• Ensure all production handoffs are accurate and complete
• Communicate updates clearly and proactively with a service-oriented tone

4. Quality Assurance & Troubleshooting

• Test configurations end-to-end to ensure products, catalogs, and checkout behave correctly
• Investigate and document issues in staging or production environments
• Partner with Product and Software Development teams when configuration limits require technical changes

Success in this role is measured by accuracy, responsiveness, and the smooth execution of client storefronts on Backstage.

Who You Are

• Tech-comfortable: confident working in admin tools, spreadsheets, and structured data
• Detail-obsessed: you catch what others miss and care about getting things right
• Collaborative: you communicate clearly and enjoy solving problems with others
• Dependable: you follow through, stay organized, and handle multiple projects with calm focus
• Curious: you like understanding how systems connect and how small changes affect big outcomes

Qualifications

Must-Have

• 2–4 years of experience in a Business Analyst, Data Coordinator, or Client Administrator role in a marketing, technology, or production environment
• Proven ability to work independently and manage priorities without constant oversight
• Strong Excel/Google Sheets skills (pivot tables, filters, VLOOKUPs)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational discipline

Nice-to-Have

• Interest in process improvement (with opportunity to grow into a more strategic and/or managerial role over time)
• Experience with e-commerce or CMS administration (especially multi-site or client-specific)
• Familiarity with relational data concepts or light SQL
• Exposure to QA or staging/production testing environments
• Knowledge of marketing fulfillment or franchise networks

Why Join Tukaiz

You’ll be joining a collaborative, cross-functional team where technology meets creativity. Your work will directly support national brands like Dutch Bros, IHOP, and Arby’s, ensuring their local operators can execute marketing campaigns seamlessly.

This is a role where precision matters. You’ll be hands-on, learn the platform deeply, and have your operational expertise valued as a critical part of what makes Backstage reliable and scalable. As the platform evolves, there’s opportunity to grow your impact – whether that’s taking on more complex clients, mentoring future team members, or contributing to platform improvements.

If you’re someone who finds satisfaction in making systems work flawlessly and helping others succeed, this role is for you!