Solutions Engineer

Overview:

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity

.
Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving student

s.
Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand global

ly.
The

Role
The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product and its features and the environments in which is runs. You will the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support

team.
This role is 100% remote, but we are looking for an individual in the Mountain / Central Time

Zones.
Responsib

• ilities
  Being a point of contact for technical questions within the sa
• les teamLiaising with the global engineering and support teams to solve problems as th
• ey ariseGathering customer requ
• irementsSupporting customers through the evaluation and onboarding
• processConfiguring Vivi within customer envi
• ronmentsAdvising customers on how to best configure their environments to work w
• ith ViviAssisting with responding to RFI’s a
• nd RFP’sCompleting technical documentation required by c
• ustomersCompetitor
• researchTechnical guidance for salespeople in pre-sales meetings and possible demos (virtual and in
• -person)Keeping the sales team up to date with te
• chnologyDeveloping and documenting implementation plans and best p

ractices
Exp

• erience: 3-5 years’ experience in a similar techn
• ical roleExperience of sales technology, processes and deal pipelines, K12 EdTech and SaaS knowledge
• preferredExperience of working within commercial s
• ales teamDemonstratable experience of working with wired networking technology including switch and firewall configuration and troubl
• eshootingDemonstratable experience of working with wireless networking including LAN configuration and troubl

eshooting
Highly Desirable E

• xperience:Cisco Certified Network Associate (CCNA)
• preferredCompTIA A+ Certification
• preferredNetwork+ certification
• preferredExperience applying ITIL (Information Technology Infrastructure Library) met
• hodologiesExperience working with the Atlassian Suite (Jira Service Desk and C
• onfluence)Experience working with CRM (HubSpot, Salesfo
• rce, etc.)Experience of working with AV equipment, specifically HDMI displays, projectors and interactive to
• uch panelsKnowledge of all major desktop and mobile operati
• ng systemsKnowledge of networking practices as applied in school en

vironments
Essent

• ial Skills:Relationship-driven with customer-firs
• t mentalityExcellent written and verbal communica
• tion skillsExcellent problem-sol
• ving skillsHave a passion for technology, particularly in the E
• dTech spaceStrong organizational and administrative skills, including an ability to prioritise workloads and meet
• deadlines.Demonstrated ability to take initiative when problem solving and exercisi
• ng judgmentA great team player who can work autonomously wh

en required