Technical Support Engineer

Who ESET is:

We are a privately held, global digital security company, protecting billions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.

Job Purpose:

Are you looking to grow your career in technical support with a team that values curiosity, collaboration, and continuous learning? We’re seeking a Technical Support Engineer II who will be the first point of contact for customers, partners, and resellers seeking assistance with our products.

In this role, you’ll play a key part in ensuring a positive customer experience by addressing basic technical issues, documenting support interactions, and escalating more complex problems to the appropriate teams. You’ll be part of a supportive environment that encourages professional development and technical growth.

What you’ll do:

• Provide basic technical support for our products via phone, email, and other communication channels.
• Accurately document and analyze incoming customer requests.
• Gather and relay relevant information to senior support teams as needed.
• Escalate issues that fall outside established procedures or documentation.
• Perform scheduled follow-ups with customers and stakeholders.
• Troubleshoot common technical problems and guide users to resolution.
• Develop a strong understanding of our products and support tools.
• Communicate potential issues or risks to your supervisor in a timely manner.
• Proactively build your technical knowledge through ongoing learning.
• Support other team activities as directed by leadership.

Qualifications

• Education: Completed IT-related education or equivalent technical qualification.
• Experience: 1 year in a technical support or IT-related role.
• Strong written and verbal communication skills
• Technical problem-solving skills
• A customer-first mindset with attention to detail.
• Willingness to learn and grow in a fast-paced environment.

What We Offer

• 401(k) matching
• Wellness and WFH Stipends
• Dental Insurance
• Employee Assistance Program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote Working environments

Ready to get started?

If you’re enthusiastic about technology and passionate about helping others solve problems, we’d love to hear from you. Apply now to join our growing team!

ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected hourly base pay starting for this position is $28.00. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.