Technology Solutions Engineer

AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.

In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB!

We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?

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Position Summary/Objective

The Technology Solutions Engineer plays a key role in supporting our Business Development and Website Project teams in an effort to improve the effectiveness, efficiency and experience of onboarding members onto our technology solutions.

Supervisory Responsibilities

• None

Responsibilities

Essential Functions and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Qualify members for the right technology solutions given their business, merchandising, and technology requirements.
• Discuss and understand member’s project requirements, document them accurately on SoW, and work with internal teams to ensure we fulfill requirements in an effective and efficient manner.
• Schedule and lead kick-off call with Website Project Specialist (and any other representatives deemed necessary).
• Own relationship with members until technology solutions have been successfully launched.
• Manage escalated issues with internal teams and members regarding out-of-scope requirements, websites stalls, etc. in a timely manner (less than 1 week).
• Work with Product Managers to present solution updates and ongoing product roadmap input.
• Performs any other duties as assigned.

Remote Work/Travel: This position will work remotely from a home address and subject to AVB’s Remote Work policies and procedures which are then in effect. In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB’s Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB. (Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.

Required Skills And Abilities

• 2+ years of project management experience or equivalent
• Ability to manage documentation and use project management tools such as Jira
• Proficiency in Salesforce or any other CRM platform
• Proficiency in Microsoft applications including Word, Excel, and Outlook
• Must be self-motivated, well organized, and resilient to ever-changing timelines, requests, processes, and deliverables
• Excellent oral and written presentation and communication abilities, internal and external
• Ability to set priorities and work with little supervision
• Strong communication and interpersonal skills
• Strong organization and multi-tasking skills
• Time management skills and the ability to meet deadlines

Education And Experience

• Bachelor’s degree. Applicants with equivalent experience but without a degree will also be considered

Physical Requirements

• Prolonged period of sitting at a desk and working on a computer.

AVB is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.