Call Center Agent
Job Description
Company Description
SHRIMP SHACK is a leading brand under MHAB Food Trading Company, a pioneer in the commercial and food industry. The company is recognized for its exceptional operations and adherence to the highest standards of quality and precision. SHRIMP SHACK has established itself as a distinctive name in the seafood restaurant sector, operating over 16 branches across Saudi Arabia. The brand is dedicated to providing an outstanding dining experience to its customers.
Role Description
This is a full-time, Hybrid role for a Call Center Agent based in Riyadh. The Call Center Agent will handle inbound and outbound customer calls, provide exceptional customer service, address inquiries, resolve complaints, and ensure customer satisfaction. The role involves effective communication, accurate data input into systems, and collaboration with the team to improve overall customer experience.
Qualifications
- Saudi citizen (only)
- Strong Interpersonal and communication skills
- Basic to advanced Computer Literacy for managing data entry and system navigation
- Ability to handle calls with professionalism and empathy
- Previous experience in a similar role is preferred
- Fluency in Arabic is required, in addition to an upper intermediate level in English
