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Customer Success Specialist (Retention & Renewals)

Sales and Business Development

January 14, 2026

Job Description

Role: Account Manager

Shift Timings : 6pm – 3am | Night Shifts | Work from Office

Role Summary:

Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.
Serve as the key point of contact for multiple client accounts across their lifecycle.
Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
Provide excellent customer service as the main point of contact
Address complex customer queries related to Trade Finance and Drip’s product offerings.