Security Account Manager

The Job:

• Account Health Management: Responsible for the overall health of the account, ensuring that all security operations run smoothly and efficiently.
• KPI and SLA Compliance: Ensure that the teams meet all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in place.
• Contract Management: Oversee contract management, invoicing, recruitment, and selection processes. Maintain high standards for personnel, uniforms, and equipment.
• Security Escalations: Serve as the focal point for security escalations, addressing any issues promptly and effectively.
• Process Improvement: Collaborate with Facilities Management (FM), Operations (Ops), and IT to develop processes that improve work conditions and the environment for security personnel.
• Vendor Liaison: Liaise with Security Vendor Leadership for any necessary escalations, ensuring effective communication and resolution of issues.
• Visitor and Audit Management: Act as the security manpower responsible for visitors, auditors, and customers, ensuring their safety and security.
• Continuous Improvement: Continuously identify opportunities to improve the security posture, evaluate costs, and explore potential reductions.
• Leadership: Serve as the senior professional for the entire account, leading and mentoring the security team.

Selection Criteria:

• Bachelor’s degree from a recognized college or university in any related field.
• At least 8 years of management experience in security.
• Successful completion of the Supplier’s security training curricular.
• Strong analytical mindset and focus to drive informed solution considerations and decision making.
• Excellent conflict management and communication skills
• Security certifications (CISSP, CISM, CISA) and/or privacy certifications (CIPP/US, CIPP/E, CIPM) are a big plus, if any
• Must have a valid UAE diving license.