Call Center Agent – Arabic Speaker

• Role- Call Center Agent – Arabic Speaker
• Industry: Retail / Customer Service
• Location: Warehouse – Al Quoz, UAE
• Employment Type: Temporary Contract (3 Months)
• Salary: AED 5000

Qualifications

• High School Diploma or equivalent (bachelor’s degree is an advantage)
• Certification or training in customer service or call center operations is a plus

Experience

• Prior experience in a call center or customer service role is preferred
• Freshers may be considered based on communication and typing skills

Skills

• Strong verbal and written communication skills
• Good typing speed and accuracy (mandatory for chat support)
• Customer-focused and service-oriented attitude
• Ability to handle high call and chat volumes
• Basic computer skills and familiarity with CRM or call center systems
• Attention to detail and problem-solving skills
• Flexibility to work 6 days per week and during Ramadan timings

Principal Accountabilities

• Handle customer inquiries via voice calls and chat platforms
• Provide accurate information regarding products, orders, and services
• Resolve customer issues and complaints efficiently and professionally
• Maintain accurate documentation of customer interactions
• Meet quality, productivity, and performance targets
• Comply with company policies, procedures, and confidentiality standards

Regards

TASC Recruitment Team