Account Manager – Shops
Job Description
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
About The Team
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.
About The Role
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.
What You’ll Do
- Manage and grow relationships with key merchants and partners within the Shops vertical.
- Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
- Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
- Identify upsell opportunities, including marketing collaborations and product adoption.
- Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.
- Ensure contractual and SLA compliance, tracking deliverables and outcomes.
- Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.
What You’ll Need
- 2–4 years of experience in account management, partner success, or business development – preferably in tech, e-commerce, or consumer goods.
- Strong communication and stakeholder management skills.
- Analytical and data-driven mindset with proficiency in tools like Excel and dashboards.
- Ability to work independently in a fast-paced, ambiguous environment.
- Fluency in English; Arabic is a plus.
- Bachelor’s degree in business, economics, or a related field.
What We’ll Provide You
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
