Housekeeping Associate (Front Desk, Concierge )
Job Description
Horizon Staff Agency is hiring multi-skilled hotel professionals to support premium hotel operations across MENA Region. This is a combined role for individuals who can confidently assist in Housekeeping/Room Attendant duties while also supporting Front Desk and Concierge/Guest Services when needed.
You’ll help deliver an outstanding guest experience—from spotless rooms and well-prepared suites to smooth check-ins, helpful local guidance, and fast resolution of guest requests. This role is ideal for someone who is professional, dependable, and comfortable switching between guest-facing and behind-the-scenes responsibilities.
Requirements
Experience in housekeeping/room attendant, front desk, concierge, or general hospitality operations (at least 6–12 months preferred).
Strong communication skills and comfort speaking with guests in a professional, friendly manner.
Ability to work on your feet for extended periods and perform physical tasks (lifting linens, pushing carts, bending, standing).
High attention to detail—cleanliness, presentation, and accuracy are essential.
Reliable attendance and punctuality (this is critical for hotel operations).
Ability to follow procedures, checklists, and safety standards consistently.
Clean and prepare guest rooms to hotel standards: beds, bathrooms, floors, surfaces, mirrors, and fixtures.
Replenish room supplies (towels, toiletries, coffee/tea, amenities) and restock housekeeping carts.
Report maintenance issues or safety hazards (leaks, broken items, damaged furniture) promptly.
Follow hygiene and sanitation procedures, including proper use of cleaning chemicals and PPE when required.
Support laundry and linen handling procedures (sorting, delivering, replacing linens as needed).
Ensure hallways, service areas, and supply rooms remain clean, organized, and presentable.
Greet guests warmly, confirm reservations, and assist with smooth check-in/check-out.
Answer phones, emails, and basic guest inquiries with professionalism and accuracy.
Assist with payment processing, room assignments, key issuance, and reservation updates.
Handle guest concerns calmly and respectfully, escalating issues when needed.
Maintain accurate notes and updates in the hotel system, ensuring confidentiality and data security.
Benefits
Competitive hourly pay (based on experience and location)
Weekly or bi-weekly pay options (depending on assignment)
Flexible scheduling: full-time, part-time, and contract shifts
Opportunities for overtime during peak seasons and events
Placement at respected hotels and premium hospitality venues
Potential for long-term assignments and permanent hires with top properties
Training and support to improve guest service and operational skills
Fast placement opportunities for reliable candidates
