Non-Profit Crm Consultant

How would you like to finish each day knowing you’ve made a real difference? At Blackbaud, we develop software solutions that empower non-profit organisations to make a meaningful impact in the world, and as part of our Professional Services team, you’ll play a key role in that mission.

This role sits within our Consulting function, working closely with Technical Consultants, and Project Managers. You’ll act as a trusted advisor throughout the client lifecycle, supporting both new prospects and existing customers. Your focus will be on helping non-profit organisations transform their business through the implementation of new Blackbaud software, or the optimisation of existing Blackbaud solutions.

You will act as the client-facing Blackbaud representative and fundraising subject matter expert throughout the client relationship lifecycle; identifying and researching business needs and determining solutions to business problems. To success, you’ll need to understand business workflows and be innovative with problem-solving to create optimised solutions for our customers.

What You’ll Do

• Deliver client facing workshops for customers with new, or existing Blackbaud software
• Gather and analyse information and use it to develop effective solutions to problems; devise workable solutions; raise risks and implement fixes
• Investigate and anticipate customers’ current and future needs
• Mediate to reach agreements where there is difference of opinion between stakeholders
• Complete system design workshops; data mapping; support user acceptance testing (UAT); functionality testing; workflow design; best practice improvements; data health checks; data quality testing; data migrations (imports/exports); database configuration and supporting customers going through organisational change

What You’ll Bring

• Experience working with CRM Solutions in the non-profit (not-for-profit) sector or in a professional services setting
• Problem-solving and analytical skills, with experience handling varied tasks in parallel
• Understanding of fundraising systems, workflows, best practices and how they enhance fundraising activities with knowledge of some the following programs – Major Giving, Prospect Research, Direct Marketing, Planned Giving, Events, and Volunteer Management
• Experience with Blackbaud CRM Solutions including Raiser’s Edge NXT (preferred)
• Experience with Microsoft Power Platform (preferred)
• Track record of building and maintaining stakeholder relationships to drive engagement and deliver collaborative, innovative solutions

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.