Telesales Executive / Dutch, French, German, Arabic, Swedish, Turkish And English Speakers

PRIMARY PURPOSE 

To contribute in generating sales for the company, be responsible for closing sales deals over the phone and maintaining good customer relationships. The responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and feedback. 

RESPONSIBILITIES 

• Contact potential or existing customers to inform them about a project 
• Answer questions about products or the company 
• Ask questions to understand customer requirements and close sales 
• Direct prospects to the field sales team when needed 
• Enter and update customer information in the database 
• Take and process orders in an accurate manner 
• Handle grievances to preserve the company’s reputation 
• Reach the “extra mile” to meet sales quota and facilitate future sales 
• Keep records of calls and sales and note useful information 
• Deliver the company brand recognition by leaving clients with an excellent impression through effective customer relations, empathy and effective communication skills 

Skills and Competencies: 

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems 
• Excellent knowledge of Dutch, French, German, Arabic, Swedish, Turkish and English.
• Excellent communication and interpersonal skills 
• Outstanding negotiation skills with the ability to resolve issues and address complaints 
• Cool-tempered and able to handle rejection 
• Ability to learn about products and services and describe/explain them to prospects