Business Process Engineer

TechFlow Inc. is a leading provider of technology solutions and professional services to government agencies, delivering innovative solutions that drive mission success. We are seeking a skilled Business Process Engineer to join our Platform Services Division in support of a large government contract. This fully remote position focuses on the administration, configuration, and optimization of a Computerized Maintenance Management System (CMMS) platform that supports critical industrial asset maintenance operations. The ideal candidate will have a strong understanding of maintenance business processes and the technical expertise to configure enterprise-level systems to meet complex operational requirements.

Key Responsibilities

• Administer and configure the CMMS platform to support maintenance operations for industrial assets
• Gather and analyze business requirements from stakeholders and translate them into system configurations
• Design and implement workflows, business rules, and automation within the CMMS platform
• Configure asset hierarchies, work order processes, preventive maintenance schedules, and inventory management functions
• Develop and maintain system documentation including configuration guides, process flows, and standard operating procedures
• Conduct user training and provide ongoing support to maintenance teams and system users
• Perform system testing, quality assurance, and validation of configuration changes
• Collaborate with technical teams to integrate the CMMS with other enterprise systems
• Optimize business processes to improve maintenance efficiency and asset reliability
• Monitor system performance and recommend enhancements to improve user experience
• Support data migration, system upgrades, and platform enhancements
• Ensure system configurations comply with government standards and security requirements

Requirements

• Bachelor’s degree in Engineering, Business Administration, Information Systems, or related field (or equivalent experience)
• 3+ years of experience administering and configuring enterprise CMMS or EAM (Enterprise Asset Management) platforms such as SAP EAM/PM, IBM Maximo, Salesforce Field Service, Infor EAM, Oracle EAM, or similar systems
• Strong understanding of maintenance management business processes including work order management, preventive maintenance, asset lifecycle management, and inventory control
• Experience with system configuration, workflow design, and business rule implementation
• Proven ability to gather requirements and translate business needs into technical solutions
• Knowledge of industrial asset maintenance operations and best practices
• Excellent problem-solving and analytical skills
• Strong communication skills with ability to work effectively with technical and non-technical stakeholders
• Experience creating documentation and delivering user training
• Ability to obtain and maintain Public Trust Clearance (US Citizenship is required).

Preferred Qualifications

• Experience with multiple CMMS/EAM platforms (SAP, Maximo, Salesforce, etc.)
• Knowledge of reliability-centered maintenance (RCM) or total productive maintenance (TPM) methodologies
• Experience supporting government or federal agency contracts
• Familiarity with facilities management, fleet management, or industrial operations
• Understanding of asset performance management and condition-based maintenance strategies
• Experience with system integrations using APIs, web services, or middleware
• Knowledge of data management, reporting, and analytics within CMMS platforms
• Certification in relevant CMMS platforms or business process management
• Experience with change management and organizational adoption strategies
• Familiarity with ITIL, Lean, or Six Sigma methodologies

#techflow

Benefits

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option
• Eligibility for an employer match
• Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance