Ecommerce Admin-Tiktok-Navi-Mumbai (On-Site)
Job Description
Location: Turbhe – Vashi, Navi Mumbai
Company: Keplin Global Services India Pvt. Ltd.
Employment Type: Full-time, On-site
Experience: 2–4 years
About the Role
We’re looking for an E-Commerce Admin to support our marketplace operations across platforms such as Temu, eBay, OnBuy, B&Q, Wayfair, TikTok Shop, and Mirakl-based platforms. This role is ideal for a detail-oriented, organized, and proactive professional who can manage product listings, inventory updates, order coordination, and reporting with accuracy and efficiency. You will work closely with the E-Commerce Executive and cross-functional teams to ensure smooth operations and a strong customer experience across multiple online marketplaces.
Key Responsibilities
Product Listings & Catalogue Management
- Upload, update, and maintain accurate product details (titles, descriptions, pricing, images) across marketplaces including TikTok Shop.
- Ensure listings are SEO-optimized and compliant with platform-specific policies and guidelines.
- Support updates to promotions, discounts, product tags, and campaign-based content.
Inventory & Order Coordination
- Track and synchronize inventory across platforms, including Mirakl marketplaces and TikTok Shop, to avoid stock-outs or overselling.
- Coordinate with warehouse and logistics teams for timely order fulfilment and dispatch.
- Manage returns, replacements, and post-order operational activities.
Reporting & Data Management
- Prepare daily, weekly, and monthly sales and performance reports.
- Track KPIs such as sales, returns, fulfilment rates, customer ratings, and account health.
- Assist in analysing trends across marketplaces to identify improvement opportunities.
🧾 Marketplace & Account Support
- Monitor account health metrics and flag potential risks or issues.
- Assist in resolving customer escalations, policy violations, and account warnings across platforms including TikTok Shop.
- Coordinate with marketplace support teams and track resolution progress.
🤝 Team & Process Support
- Collaborate with marketing, design, and supply chain teams for campaign execution, including marketplace-led promotions.
- Maintain documentation for listings, pricing history, inventory updates, and operational SOPs.
- Suggest process improvements to enhance efficiency and scalability.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 2–4 years of experience in e-commerce operations or marketplace administration.
- Experience on TikTok Shop platform is mandate.
- Hands-on experience with marketplaces such as Temu, eBay, OnBuy, Wayfair, B&Q, TikTok Shop, or Mirakl-based platforms.
- Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, data cleaning, and reporting).
- Strong attention to detail and effective communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
Nice to Have
- Experience with ERP or inventory management systems.
- Exposure to FMCG or retail e-commerce products.
- Basic understanding of SEO and online product visibility best practices.
- Experience managing listings, integrations, or order flows on TikTok Shop or Mirakl-powered marketplaces.
Why Join Keplin Group?
- Work with a fast-growing global FMCG brand
- Exposure to international and emerging e-commerce platforms
- Competitive salary and benefits
- 🤝 Collaborative and growth-focused work culture
How to Apply
Email your CV to [email protected]
Subject: E-Commerce Admin –TikTok- Navi Mumbai
