Banking Customer Care Representative

Job Tasks and Responsibilities

• Monitoring customer satisfaction and taking action to improve customer satisfaction when appropriate
• Responding to customer inquiries about products or services, including answering questions about billing or shipping status
• Scheduling appointments with customers to meet their needs
• Providing customer service to clients by answering questions about products or services offered by the organization
• Using technology to create reports for management based on client activity or business results
• Providing feedback to managers about customer satisfaction levels in order to improve customer service
• Helping clients set up new service plans or reviewing existing plans to ensure they are working properly
• Assisting customers with billing inquiries or troubleshooting problems with services or products
• Providing information about products and services to potential customers who call in to the company’s call center

Salary: Up to 21000 EGP

• Working Hours: 24/7

• 6 months experience needed

• Grads only

• Solid B2 in English