Information Technology Help Desk Support

Job Description:

Provide first-line IT support to end-users, troubleshoot hardware, software, and network issues, and manage requests through a ticketing system.

Key Responsibilities:

• Respond to IT support requests via phone, email, or ticketing system and resolve issues.
• Install, configure, and maintain computers, software, and devices.
• Assist with network, email, and account access problems.
• Maintain IT documentation and guide users on best practices.
• Escalate complex issues to senior IT staff when needed.

Skills & Qualifications:

• Knowledge of Windows, Microsoft 365, and basic networking.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
• Strong problem-solving, communication, and customer service skills