It Support
Job Description
- Provide Level 1/2 support to employees via phone, email, or in person.
- Diagnose and resolve issues related to hardware, software, operating systems (Windows, macOS), and mobile devices
- Set up and configure laptops, desktops, monitors, printers, and peripherals
- Setting up hardware and software applications as and when required
- Providing general support for the IT department and for the company’s computer users
- Installing and maintaining various peripherals as well as installing relevant updates and patches
- Handling customer and colleague queries regarding networks, systems and applications, often through a help desk.
- Troubleshoot network issues (LAN/WAN/Wi-Fi, DHCP).
- Keeping Records As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more
- Assist in maintaining Internet service and telephone systems.
- Ensure proper functioning of security tools such as antivirus, EDR, firewalls, and MFA.
- Sets up and configures desktop computers, peripherals and accounts assigning security level
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Designs and produces basic reports
- Transfers computer files between platforms.
- Onboard and offboard employees’ IT assets and system access.
- Maintain an up-to-date asset inventory
- Document troubleshooting steps, solutions, and standard operating procedures
- Provides basic troubleshooting, repair and maintenance for computer equipment (e.g: disk drives, printers drivers)
- Support deployment of new hardware, software rollouts, and system upgrades
