Service Operations Coordinator
Job Description
About T-Dot IT Solutions
At T-Dot IT Solutions, we deliver end-to-end technology and field services — including
Break/Fix support, Network Solutions, POS systems, Digital Signage, and IT infrastructure
rollouts (plus much more!)— to businesses across Canada.
We pride ourselves on reliability, communication, and a customer-first approach. Whether we’re
supporting an urgent service call or managing a national project rollout, our mission is to deliver
excellence — every time.
We’re expanding our operations team and looking for an Service Operations Coordinator who can
thrive in a fast-paced environment handling both service requests and project tasks with
precision, accountability, and care.
Position Overview
The Operations Coordinator is responsible for coordinating day-to-day service calls, managing
project schedules, and ensuring that clients and field teams stay aligned from start to finish.
This is a hybrid role — part service coordination, part project administration — ideal for
someone who enjoys organizing, problem-solving, and keeping multiple moving pieces under
control.
You’ll work closely with clients, technicians, and vendors through Zoho Desk (for service,
CRM, and billing) and Smartsheet (for project tracking).
A technical background or understanding of IT systems (break fix, networking, POS, cabling,
etc.) is a strong asset.
Key Responsibilities
• Receive, log, and manage incoming service requests in Zoho Desk.
• Schedule and dispatch field technicians for Break/Fix, installations, or maintenance jobs.
• Manage project timelines, task lists, and dependencies in Smartsheet.
• Coordinate multi-site rollouts and track job completion milestones.• Maintain clear, prompt, and professional communication with clients at all times.
• Ensure every customer is updated proactively — “no surprises” service.
• Verify completion reports/deliverables, timesheets, and photos before closing tickets.
• Collaborate with vendors and subcontractors to ensure resource availability.
• Prepare daily/weekly status updates on open jobs and project progress.
o Establish monthly governance with assigned clients.
• Identify potential delays and take corrective action before they become issues.
• Support billing and documentation accuracy by ensuring proper ticket data entry.
Qualifications
• 3+ years of experience in service coordination, project coordination, or operations
administration (preferably in IT or technical services).
• Strong organizational and multitasking skills; able to manage multiple clients and
priorities.
• Excellent communication and follow-up skills — both written and verbal.
• Proficiency with business tools like Zoho Desk, Smartsheet, Excel, and email systems.
• Strong sense of ownership and accountability; able to work independently once trained.
• Technical aptitude — familiarity with IT hardware, networking, or field services is a
definite asset.
• Positive, team-oriented, and professional attitude.
Why Join T-Dot IT Solutions
• Competitive salary and opportunities for growth.
• Exposure to both service operations and project management, offering variety every
day.
• Hands-on experience with industry-leading tools (Zoho, Smartsheet).
• Supportive and collaborative team environment.
• Chance to be part of a growing, client-focused technology company that values people
and performance.
Work Environment
• On-site at our Bolton, Ontario office (5 days).
• Monday to Friday, 8:30 AM – 5:00 PM (occasional after-hours support for major
- projects).
Pay Scale: $50,000-65,000 Annually.
