French-Speaking Customer Support Specialist

Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.

What You’ll Be Doing

As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.

Key Responsibilities

• Deliver outstanding support in both French and English through voice and chat
• Troubleshoot and resolve customer issues with professionalism and urgency
• Build strong relationships by personalizing each interaction
• Collaborate with your team to ensure consistent and high-quality service
• Share customer feedback and insights to help improve our processes

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in French and English.

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

• Competitive pay with annual performance reviews
• Paid time off to support work-life balance
• Monthly health stipend
• Performance bonuses based on KPIs
• Permanent remote work setup

Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.